FAQs
For your convenience, we’ve compiled some of our most frequently asked questions. If you don’t find your question here, feel free to contact our location nearest you. One of our friendly team members will be happy to speak with you.
COVID Vaccines
FPC COVID-19 VACCINE UPDATE:
All Pennsylvania adults are now eligible to receive the COVID-19 vaccine. At Family Practice Center, PC, we currently provide the Moderna vaccine.
You may contact the Family Practice Center, PC location of your choice to learn when and where you can schedule your vaccine. Click here for contact information for all of our locations.
FPC Patients: If you receive a COVID-19 vaccine at a location outside of Family Practice Center, PC, please provide us with a copy of your vaccination card, so we can update your medical record!
My Medical Care
Please note: If you are having a medical emergency, call 911 immediately.
Contact your Family Practice Center, PC clinic directly by phone or via the patient portal to request a prescription renewal. We ask that you provide us a 24-48 hour notice. If you are overdue for a visit with your healthcare provider, you may be asked to schedule an appointment before we can renew your prescription.
Contact your Family Practice Center, PC clinic directly by phone or via the patient portal if you need to schedule, reschedule, or cancel an appointment.
If you are a new patient and wish to become established at Family Practice Center, PC, you may contact the location of your choice to make an appointment.
We accept new patients at most Family Practice Center, PC locations, and we participate with most major insurance plans.
If you have questions or concerns regarding your medical care, please call your Family Practice Center, PC clinic, or contact your providers using the secure patient portal.
Click here for contact information for our office locations.
NOTE: Please call your Family Practice Center, PC clinic directly for high priority needs. Do not use the patient portal for urgent or high priority needs.
We have healthcare providers on call at all times to assist our patients with acute medical needs when our offices are closed.
Call the phone number for your Family Practice Center, PC location after office hours for additional contact information and/or to speak with an answering service representative.
Patient Portal
You will need an activation code to create your patient portal account. You may request an activation code from your Family Practice Center, PC clinic or send us a request using our Contact form.
For best results, use an up-to-date browser such as Google Chrome, Safari, Edge or Firefox. Internet Explorer is not recommended.
Video: Activate Patient Portal Account
Call your Family Practice Center, PC clinic if you need assistance with activating your patient portal account.
For best results, use an up-to-date browser such as Google Chrome, Safari, or Edge.
Portal Videos:
Activate Portal Account
Forgot Password
Forgot Username
Portal Instructions:
Manage Billing Statements/Payments
iPhone users: If you are unable to access the payment area, allow cookies and cross-site tracking in your Safari settings.
Adding donotreply@medentmobile.com as a contact in your address book will help prevent your portal email alerts from going to junk mail or being filtered out by your email settings.
Call your Family Practice Center, PC clinic if you need assistance or have questions regarding the patient portal.
Medical Records
You may send a completed medical records release form that is signed by the patient or the patient’s legal guardian by mail to:
Family Practice Center, PC
Medical Records Department
270 Susquehanna Valley Mall Dr, Suite 300
Selinsgrove, PA 17870
Or by fax to:
(570) 743-1728
We send medical records by first-class mail via the U.S. Postal Service. We cannot fax or email medical records. We cannot expedite medical records requests. They are completed in the order in which they are received.
Admin & Billing
Administration:
Family Practice Center, PC
270 Susquehanna Valley Mall Dr., Suite 300
Selinsgrove, PA 17870
Phone: (570) 743-1703
Fax: (570) 743-1728
Hours: Monday – Friday, 8 a.m. to 4:30 p.m.
Billing:
Family Practice Center, PC
7 Dock Hill Road
Middleburg, PA 17847
Phone: (570) 837-2123
Toll-Free Phone: (877) 840-5931
Hours: Monday – Friday, 7 a.m. to 5 p.m.
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, healthcare providers need to offer patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive, upon request, a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment and hospital fees.
To obtain one, simply call your local Family Practice Center office prior to receiving any services and let them know you need a Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call
(800) 985-3059
Visit our employment page to view current job openings at Family Practice Center, PC and to complete an online application. Note that there are two listings, separating our northern and southern locations. These listings include openings at our CPRS physical therapy locations, as well.
At Family Practice Center, PC, patient satisfaction is our top priority!
Whether you feel you’ve had an exceptional or unsatisfactory experience, we want to hear about it.
Use our online Satisfaction Survey or contact us at:
Family Practice Center, PC
Attn: Jaylene Shawver
270 Susquehanna Valley Mall Dr., Suite 300
Selinsgrove, PA 17870
(570) 743-1703
