Information About the Data Security Incident

Family Practice Center (“FPC”) suffered an attempt to shut down its computer operations on October 11, 2021.  That attempt failed and we were still able to treat patients and provide service to the community.  We immediately launched an investigation to determine what happened and what information may have been accessed by an unauthorized person during the incident.  On May 21, 2022 the investigation revealed that some of the files accessed contained personal information of patients and who those patients may be.

 

Although we have no evidence that any information has been misused, out of an abundance of caution we are providing notification to patients whose information may have been involved in the incident.  The potentially affected information included names, addresses, medical insurance information, and health and treatment information. Patient medical records were not involved in the incident.  For a small group of patients, Social Security numbers were involved.  On July 5, 2022, we determined current address information for the potentially involved individuals in order to effectuate written notification of the incident.

 

We immediately contacted independent cybersecurity professionals to assist in protecting our patients and advise on preventing unauthorized disclosures in the future.

 

We will be notifying potentially impacted individuals of this incident by letter. The letters include information about this incident and what steps those individuals who had their information exposed can take to monitor and protect their information.

 

FPC has established a toll-free call center to answer questions about the incident and related concerns.  The call center is available Monday through Friday from 9:00 a.m. to 9:00 p.m. Eastern Time and can be reached at 1-833-909-4308.

 

We are not aware of the misuse of any patient information resulting from this incident.

 

Family Practice Center operates full service medical facilities headquartered at 7 Dock Hill Road, Middleburg, PA  17842; 570-743-1703.